There is no joining fee. The only cost is the price of your selected Wine Club subscription pack.

We recommend a minimum commitment of four consecutive shipments (i.e. one year of quarterly deliveries) to receive the best value from your membership.

You can cancel your membership at any time, but only after your first Wine Club pack has been received.

Cancellations can be made through the online portal, by emailing taste@eldertonwines.com.au, or by calling us on 08 8568 7878.

There are no cancellation fees, but please provide at least five days notice before the next scheduled shipment.

Yes! You can manage upcoming deliveries through your account:

• To skip a shipment, log in and go to “Wine Club Subscriptions” > “Manage Shipments” > “Skip Delivery.”
• To pause your membership or reschedule a shipment, please email taste@eldertonwines.com.au or call 08 8568 7878.

To update your address for your Elderton Wine Club membership, simply log in to your account [here] and go to the “Wine Club Subscriptions” section. Click the “Change
Address” button to update your delivery details.

Alternatively, to update your default address for both Wine Club subscriptions and future Elderton wine purchases:

1. Go to the “Addresses” tab at the top of the page.
2. Click “Edit Default Address” to make changes.
3. Be sure to also click “Update Subscription with Default Address”,
   located directly below, to apply changes to your subscription.

To update your payment details:

1. Log in to your account [here] and go to the “Payment Methods” tab.
2. Click the “Update” button. A pop-up will appear prompting you to confirm the change.
3. Once confirmed, you’ll receive a secure link via email to update
   your payment method.

If you have multiple cards on file, please email us to let us know which card you'd like to use for your Wine Club subscription.

You can see this at anytime via your online account [here].

We’ll send an email approximately one week prior to each shipment with
full details and tracking information.

Curated Wine Club shipments are sent out quarterly in February, May, August, and November.

Build Your Own shipments are based off your sign-up date.

You can set your delivery preferences via the Australia Post App.

If you're not home, parcels will either be left in your nominated safe place or taken to your local post office.

To request a specific delivery note (e.g. "leave behind gate"), please email taste@eldertonwines.com.au or call 08 8568 7878 ASAP.

Yes! To make changes to your current subscription:

1. Log in to your account [here]
2. Go to “Manage Subscriptions”
3. Select Edit Subscription to choose a different pack or tier.

Absolutely!

• For one-off extra wines, use the “Add On” tab under “Wine Club Subscriptions.”
• For an ongoing additional pack, go to the “Subscriptions” tab to modify your base contract.

We currently ship to all Australian addresses.

Wine Club subscriptions are not available internationally at this time.

However, we can arrange international shipping for individual orders. Please contact our Cellar Door team for assistance.

We’re sorry to see you go, but we understand that circumstances change.

To cancel:

• Log in to your account [here], go to “Manage Subscriptions”, and select the Cancel
  option.
• Or contact us via email at taste@eldertonwines.com.au or call (08) 8568 7878.

Please ensure cancellation is submitted at least five days prior to your next scheduled shipment to avoid being charged.

There are no cancellation fees, and you're always welcome to rejoin in the future!