FAQs

You will need to contact us at Cellar Door via 08 8568 7878 or elderton@eldertonwines.com.au to update the email address on your account.

This is because our website is built on the Shopify platform and it is a Shopify rule that customers cannot update their email.

This can be done by contacting Cellar Door or via your customer portal on the website.

To update on the customer portal, go to ACCOUNT in the top right hand corner of our website. Login with your email and password.

• If on mobile, click on the hamburger menu of the portal and go to ADDRESSES.
• If on desktop, click on ADDRESSES at the far right of the menu bar across the top of the portal.

Here you can edit your default address for delivery.

**Please note if you have a wine club subscription, please make sure to click the button to update subscriptions with the default address as this will not occur automatically.**

We are open 7 days.

Monday to Friday 10am-5pm 
Saturday and Sunday 11am-4pm.
On public holidays, we open 11am-4pm.

We appreciate bookings, as this allows us to plan and provide you with a great visit to our Cellar Door. We do our best to accommodate walk-in customers without a booking, but cannot guarantee this during busy periods. 

Please note that bookings are required for many of our private tasting experiences. 

Make your booking via our website or over the phone.

Phone 08 8568 7878
Email elderton@eldertonwines.com.au

Yes, however we offer a range of tasting options to suit different price points.

For details on each, visit our Cellar Door page.

All tastings are hosted inside our Cellar Door.

We have a variety of areas in which you may be seated, depending on the size of your group, the time of day etc. If you have specific requests, please call us before making your booking.

All tasting flights will be hosted inside, but if you would like to sit outside after your tasting to enjoy a bottle of wine and a cheese plate, you are certainly welcome to let us know when you arrive.

Outdoor seating is available for you to enjoy wines by the bottle or glass, and our garden is a divine place to enjoy. We have picnic rugs available for casual lawn seating, with big games such as connect four available to enjoy. We also have tables and chairs if you prefer to sit in a seat!

Guests visiting our Cellar Door are not permitted to walk around the property or winery without a host, as we are a working winery and there is often heavy machinery being operated and vehicles moving around the property.  

We offer hosted tours as part of our Elite Tasting Experience or Behind the Vines Tasting, and these must be booked in advance.  

Children are welcome at our Cellar Door and must be supervised at all times. We are a working winery and there is often heavy machinery being operated and vehicles moving around the property. Please let us know if you are bringing children at the time of your booking, so we can ensure there is seating available for them.  

We love dogs (you might have seen Walter, Buzz and Duke on our socials) and we welcome your dog to sit with you in our garden area, where we have a water bowl available.

Unless your pooch is an identified service dog, they must stay outside.

Please note – TigerPuss is our winery cat and might be in the Cellar Door garden during your visit, so we do ask that dogs remain on leash.

We serve a limited selection of ‘small tastes’, including a cheese plate, that can be pre-booked as optional extras when booking your tasting experience. 

Yes, you are welcome to purchase a glass or bottle of wine to enjoy at our Cellar Door.

We welcome drivers to visit our Barossa Valley Cellar Door and utilise the self-park Tesla Connector to charge your car whilst enjoying your visit.

We charge a flat shipping rate of $20 within Australia. For domestic orders of $250 or more, shipping is complimentary. For international shipping rates, please contact our customer service team.   

We ship our wines through Australia Post.

You can expect to receive an email or SMS from Australia Post providing tracking details for your order.

A note re delivery attempts:

It is the responsibility of the customer to ensure all delivery information is correct at the time of placing an order.

If you’re not at home, and there is not authority to leave, Australia Post will notify you about attempted delivery via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.

Non-delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.

Goods requiring re-direction to an alternative address will incur an additional delivery fee. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee. Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery.

If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7878 or email elderton@eldertonwines.com.au

We ship Australia wide, as well as overseas. For international shipping rates, please contact Cellar Door. 

If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah. If you provide authority to leave the delivery, Small Victories Wine Co is not liable for any loss or damage to the parcel once delivery has been confirmation by Australia Post.

Please contact Cellar Door as soon as possible after placing your order to see if this is possible. 

If your order is faulty, damaged or not what you purchased, please contact Cellar Door ASAP.

Phone08 8568 7878
Email elderton@eldertonwines.com.au

Please keep any contents and packaging for quality assurance and insurance purposes.

Read our standard terms and conditions of sale here.

We recommend a minimum commitment of four consecutive shipments (i.e. one year of quarterly deliveries) to receive
the best value from your membership.

You can cancel your membership at any time, but only after your first automatic Wine Club pack has been received.

Cancellations can be made through the online portal, by emailing taste@eldertonwines.com.au, or by calling us on 08 8568 7878.

There are no cancellation fees, but please provide at least five days' notice before the next scheduled shipment.

We currently ship to all Australian addresses.

Wine Club subscriptions are not available internationally at this time.

However, we can arrange international shipping for individual orders. Please contact our Cellar Door team for assistance.

To update your address for your Elderton Wine Club membership, simply log in to your account [here] and go to the “Wine Club Subscriptions” section. Click the “Change Address” button to update your delivery details.

Alternatively, to update your default address for both Wine Club subscriptions and future Elderton wine purchases:

1. Go to the “Addresses” tab at the top of the page.
2. Click “Edit Default Address” to make changes.
3. Be sure to also click “Update Subscription with Default Address”,
   located directly below, to apply changes to your subscription.

To update your payment details:

1. Log in to your account [here] and go to the “Payment Methods” tab.
2. Click the “Update” button. A pop-up will appear prompting
   you to confirm the change.
3. Once confirmed, you’ll receive a secure link via email to update
   your payment method.

If you have multiple cards on file, please email us to let us know which card you'd like to use for your Wine Club subscription.

Yes! You can manage upcoming deliveries through your account:

• To skip a shipment, log in and go to “Wine Club
  Subscriptions” > “Manage Shipments” > “Skip Delivery.”
• To pause your membership or reschedule a shipment,
  please email taste@eldertonwines.com.au or call 08 8568 7878.

You can see this at anytime via your online account [here].

We’ll send an email approximately one week prior to each shipment with full details and tracking information.

Curated Wine Club shipments are sent out quarterly in February, May, August, and November.

Build Your Own shipments are based off your sign-up date.

You can set your delivery preferences via the Australia Post App.

If you're not home, parcels will either be left in your nominated safe place or taken to your local post office.

To request a specific delivery note (e.g. "leave behind gate"), please
email taste@eldertonwines.com.au or call 08 8568 7878.

Yes! To make changes to your current subscription:

1. Log in to your account [here]
2. Go to “Manage Subscriptions”
3. Select Edit Subscription to choose a different pack or tier.

Absolutely!

• For one-off extra wines, use the “Add On” tab under “Wine Club Subscriptions.”
• For an ongoing additional pack, go to the “Subscriptions” tab to modify your base contract.

We’re sorry to see you go, but we understand that circumstances change.

To cancel:

• Log in to your account [here], go to “Manage Subscriptions”, and select the Cancel option.
• Or contact us via email at taste@eldertonwines.com.au or
  call (08) 8568 7878.

Please ensure cancellation is submitted at least five days prior to your next scheduled shipment to avoid being charged.

There are no cancellation fees, and you're always welcome to rejoin in the future!