Shipping policy
We offer $20 flat rate shipping Australia wide.
We are pleased to be freighting our wines through Australia Post. You can expect to receive an Email or SMS from Australia Post providing tracking details for your order.
If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah. If you provide authority to leave the delivery, Elderton Wines is not liable for any loss or damage to the parcel once delivery has been confirmation by Australia Post.
If you’re not at home, and there is not authority to leave, Australia Post will notify you about attempted delivery via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
Delivery may take up to 7 – 10 working days. In the event of long periods of extreme/hot weather, wines may not be despatched until the weather is cooler (to ensure the integrity of the wine). See heat policy below for more details.
Placing an order
- It is the responsibility of the customer to ensure all delivery information is correct.
- Non delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.
- Goods requiring re-direction to an alternative address will incur an additional delivery charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee.
- Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.
Heat Policy
In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery. If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7878 or jodhi@eldertonwines.com.au.
Free shipping
Eldertonians and Commanders receive free door to door delivery anywhere in Australia, for orders over $200. To receive free shipping customers are required to log in to their online ordering account. If this is your first time purchasing online on our new website, even if you receive our emails, you will need to register an online ordering account with password.
Returns
In the event that you are unsatisfied with a wine you have purchased, please contact Cellar Door on 08 8568 7878 or by email elderton@eldertonwines.com.au.
Should you receive product that is faulty or corked, please contact Cellar Door as soon as possible. We will work with you to arrange return of the faulty product if further testing is required. We will arrange to send a replacement bottle, being the current vintage of the particular product. If the product is no longer available, we will provide you with an alternate current vintage replacement product from our range.
Should you receive a product that is different to the one you ordered, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the incorrect product. We will arrange to re-send the ordered product. If the ordered product is no longer available, the following options may apply:
- We provide you with an alternate product of your choice from our range, to the total value of the original order; or
- We provide you with a refund to the value of the original order.
Should you receive a product that appears to have been damaged in transit you can:
A) Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then arrange to send replacement product. If the same product is no longer available, the following options may apply:
- We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- We provide you with a full refund.
B) If you have already accepted delivery and then notice the product has been damaged during transit, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the damaged goods. We will arrange to send replacement product. If the same product is no longer available, the following options may apply:
- We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- We provide you with a refund to the value of the damaged product.
