Policies

TERMS & CONDITIONS

Vintages may change without notice.
We reserve the right to change the price subject to GST variations.
It is an offence under the Liquor Licensing Act 1997 to sell or supply liquor to persons less than 18 years of age.

Gift vouchers – as per SA consumer law, vouchers are valid for 3 years.

By purchasing wine on our website, you agree to join our mailing list. You can unsubscribe at anytime, via the unsubscribe links in our emails.

Despatch and delivery of wine orders

We are pleased to be freighting our wines through Australia Post. You can expect to receive an Email or SMS from Australia Post providing tracking details for your order.

If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah. If you provide authority to leave the delivery, Elderton Wines is not liable for any loss or damage to the parcel once delivery has been confirmation by Australia Post.

If you’re not at home, and there is not authority to leave, Australia Post will notify you about attempted delivery via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.

Delivery may take up to 7 – 10 working days. In the event of long periods of extreme/hot weather, wines may not be despatched until the weather is cooler (to ensure the integrity of the wine). See heat policy below for more details.

Please note, a $6 insurance charge is payable per wine parcel/case, even where free shipping applies.

Placing an order

• It is the responsibility of the customer to ensure all delivery information is correct.
• Non delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.
• Goods requiring re-direction to an alternative address will incur an additional delivery charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee.
• Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

Christmas Shipping

To optimise the chance of delivery before Christmas we recommend orders be placed by no later than 8 December 2023. Please watch from tracking details via SMS or email from Australia Post.

Our warehouse team will be taking a short break over the Christmas/New Year period and will not be dispatching orders between 21 December 2023 – 5 January 2024. Your order is important to us and if you have any urgent enquiries regarding your order or delivery, our dedicated Cellar Door team will be available assist you – please email elderton@eldertonwines.com.au with your query.

Heat Policy 

In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery. If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7878 or jodhi@eldertonwines.com.au.

Free shipping

Eldertonians and Commanders receive free door to door delivery anywhere in Australia, for orders over $175. To receive free shipping customers are required to log in to their online ordering account. If this is your first time purchasing online on our website, even if you receive our emails, you will need to register an online ordering account with password. You can do this at ‘my account’. Click here for more details and FAQs.

Returns

In the event that you are unsatisfied with a wine you have purchased, please contact Cellar Door on 08 8568 7878 or by email elderton@eldertonwines.com.au.

Should you receive product that is faulty or corked, please contact Cellar Door as soon as possible. We will work with you to arrange return of the faulty product if further testing is required. We will arrange to send a replacement bottle, being the current vintage of the particular product. If the product is no longer available, we will provide you with an alternate current vintage replacement product from our range.

Should you receive a product that is different to the one you ordered, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the incorrect product. We will arrange to re-send the ordered product. If the ordered product is no longer available, the following options may apply:

1. We provide you with an alternate product of your choice from our range, to the total value of the original order; or
2. We provide you with a refund to the value of the original order.

Should you receive a product that appears to have been damaged in transit you can:

A) Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then arrange to send replacement product. If the same product is no longer available, the following options may apply:

1. We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
2. We provide you with a full refund.

B) If you have already accepted delivery and then notice the product has been damaged during transit, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the damaged goods. We will arrange to send replacement product. If the same product is no longer available, the following options may apply:

1. We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
2. We provide you with a refund to the value of the damaged product.

WINE CLUB

The Elderton Wine Club is designed for Eldertonians and other wine enthusiasts to enjoy effortless access to our wines and information. The Wine Club offers four (4) times a year (February, May, August and November) when wine will automatically be delivered to your door. Members also receive 10% discount on all dozen orders (excluding specials, Elite Single Vineyard wines and museum wines) over and above Wine Club packs. A discount voucher with each pack for additional purchases of those particular wines (Command not included) and guaranteed value for money.

The Elderton Wine Club is owned and operated by Elderton Wines Pty Ltd.

You certify that you are 18 years or older and all the wines you are purchasing are not for resale by a licensed person.

You acknowledge that you will automatically receive an Elderton Wine Club pack four (4) times a year. Members will be charged for the cost of the four (4) Wine Club packs per year and any additional wine purchases as well as a compulsory $6 freight insurance on each case. Cards will be charged on the 1^st of February, May, August, November accordingly.

Additionally, you will notify Elderton Wines of any change of address details as they occur, at least 14 days prior to pack payment being processed.

You are free to cancel your Wine Club membership at any time after your first automatic Wine Club pack has been received and at least 30 days prior to the next scheduled shipment. The membership does require a minimum commitment of 4 consecutive shipments to ensure we can provide the best value.

Cancellations and all written correspondence can be sent by email to: wineclub@eldertonwines.com.au
Or mailed to: The Elderton Wine Club, Elderton Wines, 3-5 Tanunda Road, Nuriootpa  SA  5355 Phone: 08 8568 7878

Elderton Wine Club packs are pre-selected therefore we cannot facilitate any specific requests of style or vintage.

Payment is on our website, with subscription payments managed using Stripe.

Being a member of the Elderton Wine Club also sees you signed up to our ‘Eldertonian’ Mailing List to receive information on additional winery news and specials.

PRIVACY POLICY

This privacy policy sets out how Elderton Wines uses and protects any information that you give to us.  Elderton Wines is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.  Elderton Wines may change this privacy policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following personal information:

• Name;
• Contact information including email address;
• Credit card details for processing postal/email/phone/fax orders;
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and/or offers; and
• Cookies.

For an explanation of how we collect cookies and a list of cookies we collect, please see the “Cookies” section below.

HOW WE COLLECT AND HOLD YOUR INFORMATION

We collect information when you place an order via Cellar Door, post, email, phone, fax or online, or when you complete a form to sign up to our mailing list.

We may hold your information in electronic form or in paper files.

If we come into possession of any unsolicited personal information we will destroy or de-identify the information as soon as practicable, as long as it is lawful to do so.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

HOW WE MAY USE YOUR INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping;
• To improve our products and services;
• To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, fax, mail or social media.  We may use the information to customise our advertising, website and materials according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at elderton@eldertonwines.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

ACCESS AND CORRECTION

You may request details of personal information which we hold about you.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at elderton@eldertonwines.com.au as soon as possible.  We will promptly correct any information found to be incorrect.

COMPLAINT PROCESS

Should you have any complaints in respect of our handling of your information, we require that you follow the process below:

• Write to us at elderton@eldertonwines.com.au clearly setting out the nature of your complaint;
• We will, within 7 days, provide you with a written response acknowledging the complaint and setting out how we propose to deal with it;
• We will then investigate the complaint; and
• We will then, within 30 days of the date of your complaint or such longer period as agreed by you in writing, provide you with the outcome of our investigation in writing.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.