Mon - Fri:
10am - 5pm
Sat - Sun:
11am - 4pm
11am - 4pm
Vintages may change without notice.
We reserve the right to change the price subject to GST variations.
Gift vouchers – as per SA consumer law, vouchers are valid for 3 years.
It is an offence under the Liquor Licensing Act 1997 to sell or supply liquor to persons less than 18 years of age.
By purchasing wine on our website, you agree to join our mailing list. You can unsubscribe at anytime, via the unsubscribe links in our emails.
Despatch and delivery of wine orders
We are pleased to be freighting our wines through the fast and efficient Australia Post Wine Service. Australia Post have advised that all parcels – be it at a Post Office or at a residence – will no longer require a signature for delivery or collection.
If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah.
Delivery may take up to 7 – 10 working days. In the event of long periods of extreme/hot weather, wines may not be despatched until the weather is cooler (to ensure the integrity of the wine).
You can expect to receive an Email or SMS from Australia Post providing tracking details for your order.
Please note, a $5 insurance charge is payable per wine parcel/case, even where free shipping applies.
Placing an order
Heat Policy In the event of prolonged periods of extreme hot weather in South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery. If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 08 8568 7878 or email@example.com.
Eldertonians and Commanders receive free door to door delivery anywhere in Australia, for orders over $150. To receive free shipping customers are required to log in to their online ordering account. If this is your first time purchasing online on our website, even if you receive our emails, you will need to register an online ordering account with password. You can do this at ‘my account’. Click here for more details and FAQs.
In the event that you are unsatisfied with a wine you have purchased, please contact Cellar Door on 08 8568 7878 or by email firstname.lastname@example.org.
Should you receive product that is faulty or corked, please contact Cellar Door as soon as possible. We will work with you to arrange return of the faulty product if further testing is required. We will arrange to send a replacement bottle, being the current vintage of the particular product. If the product is no longer available, we will provide you with an alternate current vintage replacement product from our range.
Should you receive a product that is different to the one you ordered, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the incorrect product. We will arrange to re-send the ordered product. If the ordered product is no longer available, the following options may apply:
Should you receive a product that appears to have been damaged in transit you can:
A) Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then arrange to send replacement product. If the same product is no longer available, the following options may apply:
B) If you have already accepted delivery and then notice the product has been damaged during transit, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the damaged goods. We will arrange to send replacement product. If the same product is no longer available, the following options may apply:
The Elderton Wine Club is designed for Eldertonians and other wine enthusiasts to enjoy effortless access to our wines and information. The Wine Club offers four (4) times a year (February, May, August and November) when wine will automatically be delivered to your door. Members also receive 10% discount on all dozen orders (excluding specials, Elite Single Vineyard wines and museum wines) over and above Wine Club packs. A discount voucher with each pack for additional purchases of those particular wines (Command not included) and guaranteed value for money. Cellar Pack six (6) and twelve (12) members also receive one (1) complimentary ‘Chocolate and Wine Matching’ tasting at Elderton cellar door for four (4) people (sign up bonus, valid for 2 years, value $100).
The Elderton Wine Club is owned and operated by Elderton Wines Pty Ltd.
You certify that you are 18 years or older and all the wines you are purchasing are not for resale by a licensed person.
You acknowledge that you will automatically receive an Elderton Wine Club pack four (4) times a year. Members will be charged for the cost of the four (4) Wine Club packs per year and any additional wine purchases as well as a compulsory $5 freight insurance on each case. Cards will be charged on the 1st of February, May, August, November accordingly.
Additionally, you will notify Elderton Wines of any change of address details as they occur, at least 14 days prior to pack payment being processed.
You are free to cancel your Wine Club membership at any time after your first automatic Wine Club pack has been received and at least 30 days prior to the next scheduled shipment. The membership does require a minimum commitment of 4 consecutive shipments to ensure we can provide the best value.
Cancellations and all written correspondence can be sent by email to: email@example.com
Or mailed to: The Elderton Wine Club, Elderton Wines, 3-5 Tanunda Road, Nuriootpa SA 5355 Phone: 08 8568 7878
Elderton Wine Club packs are pre-selected therefore we cannot facilitate any specific requests of style or vintage.
Payment is on our website, with subscription payments managed using Stripe.
Being a member of the Elderton Wine Club also sees you signed up to our ‘Eldertonian’ Mailing List to receive information on additional winery news and specials.
What we collect
We may collect the following personal information:
For an explanation of how we collect cookies and a list of cookies we collect, please see the “Cookies” section below.
HOW WE COLLECT AND HOLD YOUR INFORMATION
We collect information when you place an order via Cellar Door, post, email, phone, fax or online, or when you complete a form to sign up to our mailing list.
We may hold your information in electronic form or in paper files.
If we come into possession of any unsolicited personal information we will destroy or de-identify the information as soon as practicable, as long as it is lawful to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
HOW WE MAY USE YOUR INFORMATION
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
ACCESS AND CORRECTION
You may request details of personal information which we hold about you.
If you believe that any information we are holding about you is incorrect or incomplete, please write to us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
Should you have any complaints in respect of our handling of your information, we require that you follow the process below:
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The Elderton COMMANDERS are our most loyal supporters, and we think they deserve to be a part of a special group. Membership is on an annual basis, updated each financial year.
Elderton customers are invited to be a COMMANDER if they have spent at least $1200 on wine through Cellar Door and the Eldertonian mailing list in the preceding financial year.
Members receive an individually numbered COMMANDER key tag which gives access to some great rewards. An added bonus is that Elderton Commanders has no membership fee.More details
Eldertonians are our friends, our supporters! Being an Eldertonian means you are on our mailing list and can receive our bi-annual Buzz Newsletter, special offers via email and invites to events at Elderton and in your home state.
You can also order wine online, view your past online orders and receive free door to door delivery anywhere in Australia, for orders over $150.Register Now
Subscribe to receive our newsletter, exclusive special offers and invites to events at Elderton and in your home state.